NOTICE: We apologize for any inconvenience but we are not accepting online appointments for LIHEAP Crisis 2023.

You must visit your local office to apply.

List of Docs to Provide

Failure to provide all required documentation will delay your assistance. We require below documents:

  • Social Security card(s) or official documentation with social security numbers (or Permanent Resident/Green Card) for everyone living in the household.
  • Most recent utility bill or verification from your landlord that heating expenses are included in your rent. If you are applying for wood, coal, propane or kerosene, you need to bring a utility bill to verify your service address. Proof of account number for bulk fuel, if applicable.
  • Proof of household income from the previous month or proof of zero income including these examples:
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.

Please note after reviewing your documents we may request additional information to complete your application.


Big Sandy Area Community Action Program provides comprehensive services that: PEOPLE need to live independently, PARTNERS work together to support, and COMMUNITIES receive to improve quality of life.

Big Sandy Area Community Action Program locations

  • Johnson County Office located at 230 Court Street, Paintsville, KY 41240
  • Floyd County Office located at 60 Court Street, Allen, KY 41603
  • Magoffin County Office located at 131 South Church Street, Salyersville, KY 41465
  • Martin County Office located at 387 East Main Street, Inez, KY 41224
  • Pike County Office located at 478 Town Mountain Road, Pikeville, KY 41501

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (606) 887-1441 and following the instructions.